FAQs

Combining the lifestyle features with banking functionalities, UOB Mobile is the one mobile platform that truly allows you to live the moment wherever, whenever.

Although both allows you to perform your banking transactions online, UOB Mobile is designed for ease of used on the mobile phone and PIB is designed for use on the computer/laptop.

UOB Mobile also contains several features that are useful to the user on the go such as the ability to search for the nearest UOB ATM/Branches and UOB Credit Cards merchants from your current location and also Mobile Cash, a brand new way to transfer Cash to your family & friends instantly!

Yes you can because UOB Mobile and PIB shares a common login username and password. If you are an existing PIB customer, you can log into UOB Mobile right away!

Currently, UOB Mobile application is only available for iPhone/iPad. You can download the UOB Mobile application from the Apple iTunes AppStore.

For the iPhone application version, UOB Mobile Is optimised for iPhone 4 & iPhone 3GS running on iOS 5.0, 4.2.1 & iOS 3.1.3.

• It could be that the account is currently not linked to UOB Mobile. To link an account, simply click on Link Accounts from the Settings & Services > Account Services menu and select the account you want linked
• Alternatively, it could be that the account is currently hidden from view. To display the account, simply click on Manage Account Summary View from the Settings & Services > Account Services menu and unhide the account.

You may do so by personalising your Account Summary page view. To personalise, simply click on Manage Account Summary View from the Settings & Services > Account Services menu.

If you do not wish to continue operating your bank account via UOB Mobile, you may delink the account online. To delink an account, simply click Delink Accounts from the Settings & Services > Account Services menu.

Please note that the delinked account number will continue to be reflected on “Link Accounts” page.

To view more account details or access account-related services, click on the respective account number.

You can only perform basic balance enquiries if you have logged in using Enquiry Mode. To access your full account information or perform online transactions, simply login with your 2 Factor Authentication (2FA) Token or SMS-OTP. Click here to apply for 2FA.

If your savings account contains 20 or more transactions on the 15th of each month, these transactions will be consolidated and shown as a Total Credit (TCR) and a Total Debit (TDR) entry. If the 15th of the month falls on a Sunday or a public holiday, the consolidation will take place on the last business day before the 15th.

If you wish to view the transaction details, please log on to check before the consolidation on the 15th of each month.

For Credit Card customers, “New Transactions Since Last Statement” refers to your unposted credit card transactions since your last statement.

To view your account transaction details, simply click on Accounts Summary. At the Account Summary page, click on the account number (in blue) that you wish to see.

On the Savings/Current/CashPlus Details page, you can view the account balance and transaction details.

From Account Summary page, click on the credit card number (in blue) of the credit card you wish to see.

On the Credit Card Balance page, you can view your credit card balance and statement details or pay credit card bill by clicking on the “Pay Credit Card Bills” at the end of the statement.

Principal cardmember can access information on both the Principal and Supplementary card. If you are a Supplementary cardmember, you can only access information on your own Supplementary card account.

It is the company/organisation that you wish to make payment to. To view the list of our participating billing organisations, simply click on the icon next to the “Billing Organisation” field.

This feature allows you to add companies/organisations (billing organisation) that you wish to make a bill payment to.

Once you have added the payee successfully, you may proceed to make payment or add another payee by clicking on “Make A Payment To This Payee” or “Add Another Payee” button.

This field allows you to label your bill payment arrangement for future reference. Do note that it is for online reference only and the description will not be shown in account statements.

The bill reference number is unique to your account with the biller organisation. You should refer to the bill/payment advice sent by them. If you are unsure of the bill reference number to use, please contact the company/organisation.

You are only able to make payments to our participating billing organisation listed on UOB Personal Internet Banking. If the company/organisation is not listed, please contact them for other modes of payment.

This feature allows you to view, edit Biller Alias, or delete the bill payment payee.

If you have entered incorrect bill payment details, simply delete the incorrect setup and add a new payee.

This feature allows you to pay companies/organisations. You can perform immediate, future dated and recurring bill payments to our participating billing organisations.

You can also schedule payments up to one year in advance on a weekly, monthly, quarterly or half-yearly basis.

You will need to have an existing Savings/Current account (Savings, TX, Uniplus, Campus, Current, i-Account, FlexiDeposit, CashPlus Account) linked to UOB Personal Internet Banking.

“Pay Bill” allows you to perform payments to the billing organisation which you have added as payee.

“Pay Credit Card Bills” allows you to perform payments to your own UOB Credit Cards without adding it as payee.

Only local currency (SGD) is available for Bill Payment.

The default monthly Bill Payment limit is S$20,000. For Wealth Banking/Private Banking customers, the default monthly limit is S$50,000. For Privilege Banking/Privilege Reserve customers, the default monthly limit is S$100,000.

The remaining limit is stated at the step 4 of “Pay Bill” before you enter the payment amount.

To change your limit, simply click on Settings & Services >Account Services >Change Limit on the home page post login.

Monthly limit will apply to every scheduled payment for the calendar month. For example, if you schedule a 3-month recurring payment of S$100 in January, your monthly limit for January, February and March will be reduced by S$100 respectively.

You will be able to view the status of payment made on the “Online Transaction Status” page. To check the status, simply click on Bill Payment > Online Transaction Status menu. You can only view the details up to the last 90 days.

Additionally, you may also subscribe to UniAlerts, a value-added service that alerts you on your account activities via SMS or email for scheduled bill payment status. To register your contact details, simply click on Settings & Services > UniAlerts Services followed by “UniAlerts Subscription” to subscribe to the alerts.

For payment that fall on a business day, the billing organisation will be advised of the payment the next business day.

Bill payments submitted after 10.00pm or payment dates that fall on a Sunday and public holidays will be treated as the new business day’s transactions and the billing organisation will be advised of the payment on the business day thereafter.

This feature allows you to pay your UOB Credit Cards bills without having to add them as payee.

To schedule a recurring payment, please use “Pay Bill” instead. If you have not added your UOB Credit Card as your payee, simply click on Add Payee from the Bill Payment menu.

This feature allows you to view and edit/delete your future-dated and recurring payment arrangements. You can change the payment date, amount and bill comment field of your recurring payment.

Note that you will need to delete/amend the scheduled payment at least one working day in advance of the payment date as you will not be able to delete/amend payment scheduled for the same day.

If you have scheduled a future-dated/recurring payment with an invalid debiting account, simply delete the existing bill payment arrangement and set up a new one.

Note that you will need to delete the scheduled payment at least one working day in advance of the payment date as you will not be able to delete payment scheduled for the same day.

You will need to delete the existing payee and any scheduled future-dated/recurring payment to the payee and set up a new one.

Note that you will need to delete the scheduled payment at least one working day in advance of the payment date as you will not be able to delete payment scheduled for the same day.

This feature allows you to view, edit authorised Payee Name, authorise pending funds transfer payee or delete funds transfer payee.

Note that 2FA authentication will be required to add a new funds transfer payee.

If you have entered incorrect payee details, please delete the incorrect payee setup and any scheduled future-dated/recurring transfer to the payee and set up a new one.

Note that 2FA authentication will be required to add a new funds transfer payee. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day.

No. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day.

This feature allows you to perform immediate, recurring and future-dated funds transfer between your own linked UOB accounts, to a third-party UOB account or another bank’s account. You can schedule transfers up to 1 year in advance on a weekly, monthly, quarterly or half-yearly basis.

For transfers to a third-party UOB account or another bank’s account, please set up the funds transfer payee under “Add Payee”. Note that 2FA authentication will be required to add a new funds transfer payee.

Due to regulatory requirements, you can only Add Payee from UOB Personal Internet Banking (PIB) and not in UOB Mobile.

You will need to have an existing Savings/Current account (Savings, TX, Uniplus, Campus, Current, i-Account, FlexiDeposit, Global Currency, CashPlus Account) linked to UOB Personal Internet Banking.

You are also able to transfer funds from your UOB Principal Credit Card to a SGD deposit account (own UOB deposit account, third-party UOB deposit account and other bank’s deposit account).

There is no maximum limit for funds transfer between your own UOB accounts. The default daily limit allowed for funds transfer to Other UOB accounts and Other Bank’s account is S$5,000. For Wealth Banking/Private Banking customers, you may request up to S$20,000 daily limit. For Privilege Banking/Privilege Reserve customers, you may request up to S$100,000 daily limit.

If you require an increase, simply click on Change Limits from the Settings & Services > Account Services menu to change your limit. You may request up to S$10,000 daily limit. For Wealth Banking/Private Banking customers, you may request up to S$20,000 daily limit. For Privilege Banking/Privilege Reserve customers, you may request up to S$100,000 daily limit.

The remaining limit is stated at the beginning of “Make Transfer” page.

To change your limit, simply click on Change Limits from the Settings & Services > Account Services menu.

You are able to perform funds transfer in foreign currency if the debiting or crediting account is either a SGD or USD account.

Note that foreign currency funds transfer is only applicable for immediate transfers between UOB accounts.

The foreign currency rate will be based on the Bank’s prevailing exchange rate as of the date and time of processing by the Bank.

Yes. You are able to transfer funds from your UOB Principal Credit Card to a SGD deposit account (own UOB deposit account, third-party UOB deposit account and other bank’s deposit account).

Funds Transfer from Credit Card account to line of credit accounts (eg: CashPlus) and other Credit Card accounts are not allowed.

Note that funds transfer from a Credit Card account will be treated as Credit Card Cash Advance and the following charges apply:

SGD funds transfer between UOB accounts is immediate. Funds transfer to other banks submitted after 3.30pm will be treated as the next business day’s transaction. Please allow two to three business days for the funds to reach the designated account.

Transfers made to an account of different currency after 6pm (Monday – Friday) or on Saturday, Sunday and public holidays will be treated as the next business day’s transaction.

To check the status of your funds transfer, simply click on Online Transaction Status from the Funds Transfer menu. You can view the details up to the last 90 days.

You may also subscribe to UniAlerts, a value-added service that alerts you on your account activities via SMS or email. Simply click on Settings & Services > UniAlerts Services > UniAlerts Subscription from the left navigation menu to view the alerts available for subscription.

This feature allows you to view or delete your future-dated and recurring transfer arrangements. You can also change the transfer date, amount and initial field of your scheduled transfers.

Note that you will need to delete/amend the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete/amend transfers scheduled for the same day.

Please delete the existing payee and any scheduled future-dated/recurring transfer to the payee and set up a new one.

Note that 2FA authentication will be required to add a new funds transfer payee. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day.

Mobile Cash is a brand new way to transfer cash instantly from UOB! With Mobile Cash, you can transfer cash directly into the hands of your friends and family (recipient) via the mobile phone.

Mobile Cash works by sending an SMS to your intended recipient upon your authorisation. This SMS allows your recipient to withdraw the funds you had transferred in the form of cash at any UOB ATMs in Singapore without the need of an UOB ATM card!

You may send up to 5 Mobile Cash instructions per day.

You can send a minimum of S$10 up to a maximum of S$500 per day.

The withdrawal password is a 6-digit password that authorises your recipient to withdraw Mobile Cash from any UOB ATM in Singapore.

This is the how you can identify yourself to your intended recipient in the instruction SMS.

You can send Mobile Cash to any recipients with a Singapore registered mobile phone.

Each Mobile Cash instruction is valid for 1 day upon which it will expire and the earmark on the designated withdrawal amount in your debiting account will be released. This earmark will be released within 48 hours.

The earmark is there to ensure that your recipient is able to withdraw the amount that you had transferred via Mobile Cash.

The earmark will be released within 48 hours upon expiry of the Mobile Cash instruction.

You can cancel the instruction immediately in Manage Instruction menu and recreate a new instruction to send Mobile Cash to your intended recipient.

Mobile Cash processing is almost instant. Upon approval, the recipient can withdraw the cash from any UOB ATM in Singapore.

For your IT security, you may only register a recipient via UOB Personal Internet Banking. In times of emergency, you may tap on the “Add New Recipient” button on UOB Mobile to register a recipient via the Call Centre.

As this option is to facilitate your emergency transfer, the registration is only temporary. To register a recipient permanently, please register the recipient via UOB Personal Internet Banking.

You may add a recipient only once. After that you may only add a recipient using UOB Personal Internet Banking

Please get in touch with your recipient to acquire the id before registration.

You may withdraw Mobile Cash at any UOB ATM in Singapore.

This feature displays the status of your transactions (bill payment, funds transfer, mobile cash, etc) performed by UOB Mobile up to the last 90 days. Transaction status reflected are either Pending, In-Progress, Successful or Failed.

For more details on any specific transaction, simply click on the “Status” of the transaction.

In messages, you receive general notices from UOB such as service maintenance notifications, as well as promotions from UOB. In Inbox, you will receive special exclusive promotions from UOB that are relevant you.

You can either access it from the pre-login homepage menu or click on the Messages icon on the shortcut bar below

Click on View Messages on the Messages menu screen

Yes you can. To delete a message, click Edit, select the messages you wish to delete and click Delete.

Please note that once deleted, you will not be able to retrieve the same message again.

Location base messages are notices that are pushed into your mobile phone when you are within the vicinity of a specific location, eg. A shopping centre.

To subscribe or unsubscribe from this service, click Settings on the Messages menu to access the Settings menu. In Settings, you can choose to subscribe/unsubscribe from the UOB Messages as well as the Location Based Messages services.

Please note that if the location-based messages feature is turn off in your mobile phone settings, you will not be able to receive any location based messages even if you subscribe to it in UOB Mobile.

You can either access it from the post-login homepage menu or click on the Inbox icon on the shortcut bar below.

Please note that Inbox is only available after you have logged into UOB Mobile.

Click on View Inbox on the Inbox menu screen

Yes you can. To delete a message, click Edit, select the Inbox you wish to delete and click Delete.

Please note that once deleted, you will not be able to retrieve the same message again.

To subscribe or unsubscribe from this service, click Settings on the Inbox menu to access the Settings menu. In Settings, you can choose to subscribe/unsubscribe from the UOB Inbox service.

The locate function is an mobile directory that puts the locations of UOB facilities (ATMs and Branches) as well as merchants participating in UOB Card Promotions in Singapore right at your fingertips.

The ATM / Branch locator functions allows you to find out the location of every one of UOB’s branches, ATMs, Cash Deposit Machines & Passbook Update Machines in Singapore.

By clicking on the top bar, you can toggle your search results between the different types of UOB facilities.

This feature allows you to personalise your Account Summary page and select up to a maximum of three accounts to be displayed on your Homepage.

If your account is not reflected in the Account Summary view, check that the account is linked to UOB Mobile. To link an account, simply click on Link Accounts from the Settings & Services > Account Services menu.

Once the account is linked, you will need to personalise your Account Summary page view to show the account by clicking on Manage Account Summary View from the Settings & Services > Account Services menu.

You may do so by personalising your Account Summary page view. To personalise, simply click on Manage Account Summary View from the Settings & Services > Account Services menu.

If you do not wish to continue operating your bank account via UOB Mobile, you may delink the account online. To delink an account, simply click Delink Accounts from the Settings & Services > Account Services menu

Please note that the delinked account number will continue to be reflected on “Link Accounts” page.

“Link Accounts” allow you to link your personal UOB accounts to UOB Mobile for viewing or to perform online transactions. If you intend to access your bank account via UOB Mobile, you will need to ensure that the account is linked. Otherwise, simply delink the account.

Note that Joint UOB Asset Management (UOBAM) and Joint-AND accounts cannot be linked.

If you have delinked your account, the account number will only be reflected in the “Link Accounts” page. The delinked account will not be reflected in Account Summary, Bill Payment and other pages.

This feature allows you to create a label for your account.

Note that this is for your personal reference when you use UOB Mobile and will not be reflected in your statement of account.

You may update your Account Alias anytime.

This feature shows you the various transaction limits. You will be able to set the limits for applicable transactions by selecting the respective drop down list.

Upon successful submission, your new limit will take effect immediately.

Scheduled payment/transfer that has been made before your limit reduction will still be triggered on the payment/transfer dates. However, if the amount exceeds your daily/monthly payment/transfer limit, the transaction will be unsuccessful.

You may wish to edit/delete the scheduled payment/transfer before the scheduled date. To edit/delete scheduled payment/transfer, simply click on Manage Scheduled from the Bill Payment menu.

2FA authorisation is only required for limit increases.

This feature allows you to request a temporary credit limit increase for your Principal Credit Card.

Please note that supplementary cardmembers are not eligible for this feature and all temporary limit increase requests are subjected to Bank’s approval.

The temporary credit limit increase is valid for a period of one month.

Credit Card temporary limit increase approval is instant. Upon successful submission and approval of your request, an acknowledgement message and the new temporary limit (including duration) will be shown in the completion screen.

You can customize the home page after your full access login (with 2FA).

This function allows rearrange the order and/or hide the menu items based on your personal preference. You can also click on the default button on the top right corner of the menu to rearrange the menu to its original state.

You can hide all items except for the Settings & Services menu item.

We would recommend that you change your Password regularly.

Do ensure that you keep your Password confidential at all times and do not divulge it to anyone. Please note that UOB will never request its customers to provide, update or verify account or card information online or via email.

Visit uob.com.sg for more Privacy and Security tips.

Upon successful change of Password, you will need to use the newly changed Password for your future login.

Please note that Username cannot be changed.

“UniAlerts” is a value-added service that alerts you on your account activities. You can choose to receive alerts via email or mobile phone (SMS).

“Manage UniAlerts Settings” allows you to register/update your contact details to receive UniAlerts.

“Manage UniAlerts Subscription” allows you to subscribe or unsubscribe to the alerts.

To receive SMS alerts, your mobile service provider must be either SingTel, M1 or StarHub.

Mobile SMS alerts are available on GSM and GSM1800 networks. Please note that UniAlerts does not support CDMA network.

For SMS-OTP user, the mobile phone number registered for SMS-OTP will be used for UniAlerts if you subscribe to the service. You will not be able to update your mobile phone number for UniAlerts only.

Please note that the mobile number registered is for UniAlerts subscription only.

You may register/update your local mobile number for SMS-OTP instantly at any UOB Branch, UOB ATM or by mailing in the completed UOB Personal Internet Banking/ UOB Mobile – Two-Factor Authentication (2FA) Registration/Update Form (PDF: 108KB).

To register/update your overseas mobile phone number, simply mail in the completed UOB Personal Internet Banking/UOB Mobile – Two-Factor Authentication (2FA) Registration/Update Form (PDF: 108KB).

Once you have updated your UniAlerts settings, simply click on UniAlerts Subscriptions on the Settings & Services > UniAlert Services menu to select your preferred alert types and notification mode (via SMS/email).

This service is provided free of charge.

UniAlerts is available to UOB Personal Internet Banking / UOB Mobile customers who maintain UOB personal Savings/Current account and/or UOB Principal Credit Card.

To unsubscribe, simply click on UniAlerts Subscriptions on the Settings & Services > UniAlert Services menu and set the “Alert Destination” to default mode.

You can subscribe/unsubscribe to UniAlerts anytime.

Alerts are dispatched according to the following schedule:

• Bill Payments
• Funds Transfer
• Mobile Cash
• Remittance (Cashier’s Order, Demand Draft and Telegraphic Transfer)
• eNETS

* The default threshold for each transaction type limit will be set at UOB's discretion and may vary from time to time.

To update your contact details, simply click on UniAlerts Settings from the Settings & Services > UniAlert Services menu menu.

For SMS-OTP user, the mobile phone number registered for SMS-OTP will be used for UniAlerts if you subscribe to the service. You will not be able to update your mobile phone number for UniAlerts only.

Please read the Terms and Conditions of UOB Personal Internet Banking/UOB Mobile.

The Tools function gives you access to the latest rates and prices from UOB as well as a comprehensive suite of calculators for your financial needs.