FAQs

UOB cardholders will receive an SMS alert when a local or overseas ATM cash withdrawal at and above a certain threshold is made.  This is in line with the security measures set out by the Association of Banks in Singapore.

Please ensure that your mobile phone is able to receive SMSes. You should inform the Bank immediately if you change your mobile phone number.

For your added protection, we also encourage that you change the PIN of the cards regularly.

We wish to share with you the following tips when using an ATM:

Be observant – If something about the ATM does not appear normal, cancel your transaction immediately. Confirm, as soon as possible, with the Bank that the transaction has been canceled.  For your reference, a picture of the ATM card insertion slot is displayed prior to PIN entry at all UOB ATMs

Safety first – Use ATMs in well-lit and safe locations. If you notice anyone suspicious around you, use an ATM in a different location.

Keep your PIN confidential – Never share your PIN with anyone. Cover the hand used to key in your PIN with your other hand. This will reduce the chance of scammers recording your PIN via a hidden camera. Make sure that no one can see you entering your PIN or transaction amount. For added protection, we also encourage you to change the PIN for all your cards regularly.

Keep tabs – Keep close tabs on your account activities and report any fraudulent or suspicious withdrawals immediately.

Please also make sure that you inform the Bank immediately if there is any change in your particulars.

• instructions to enable overseas ATM cash withdrawal is received from the cardholder; and/or
• where the Bank has records that you used your ATM/Debit/Credit cards overseas recently, this function will still be available to you for your convenience.

• by calling our 24-hour Customer Service Hotline at 1800 222 2121 (or +65 6222 2121 when calling from overseas);
• by visiting and enquiring at any UOB branch during banking hours; or
• if you have a UOB Personal Internet Banking (“PIB”) account, you can submit your request via PIB.
  

• by calling our 24-hour Customer Service Hotline at 1800 222 2121 (or +65 6222 2121 when calling from overseas);
• by visiting and enquiring at any UOB branch during banking hours; or
• if you have a UOB Personal Internet Banking (“PIB”) account, you can submit your request via PIB.

• Be observant - If something about the ATM does not appear normal, cancel your transaction immediately. Confirm, as soon as possible, with the Bank that the transaction has been cancelled. For your reference, a picture of the ATM card insertion slot is displayed prior to PIN entry at all UOB ATMs.

• Safety first - Use ATMs in well-lit and safe locations.  If you notice anyone suspicious around you, use an ATM in a different location.

• Keep your PIN confidential - Never share your PIN number with anyone.  Cover the hand used to key in your PIN with your other hand.  This will reduce the chance of scammers recording your PIN via a hidden camera.  Make sure that no one can see you entering your PIN or transaction amount. For added protection, we also encourage you to change the PIN for all your cards regularly.

• Keep tabs - Keep close tabs on your account activities and report any fraudulent or suspicious withdrawals immediately.